Dedication
About the Authors
Contributors
Preface
Introduction
A
Academic Programs
Alarm Systems
Amateur Shoplifters
Asphyxia
Auras (Guilt Auras)
Award Programs
B
Badges and Identification Cards
Balancing a Cash Register
Bank Deposits
Best Practice: Shoplifting
Bomb Threats
BURGLARY (24-hour stores, e.g., Convenience Stores, Gas Stations, Drug, Grocery, and Liquor Stores)
C
Cables
Case Management and Electronic Incident Reporting
Cash Control: Automated
Cash Office Security
Cash Register Manipulations
CCTV: An Historical Perspective in Retailing
Celebrity Appearances and Special Events
Celebrity and other “Sensitive¿ Arrest
Chase/Chasing Policy
Check Fraud
Citizen’s Arrest (Private Person’s Arrest)
Civil Disturbances
Civil Recovery
Civil Restitution
Collusion
Company Property
Concessionaires and Tenants
Conditional (Controlled) Release
Conscience Letters
Consent to Search
Contract Security in Retail Environments
Counterfeit Currency
Courtroom Appearance and Testimony
Crime Prevention through Environmental Design (CPTED)
Customer Accident Investigations
Cybersecurity Rules for the Retail Industry
D
Discount Violations
Displays
Distribution Centers/Warehouses
Docks (Receiving and Shipping)
Documentation
Drug Store Loss Prevention
Drug Testing
Drugs in the Workplace
E
Emergency Planning for Retail Businesses
Emergency Exits
Employee Fraud
Employee Handbook
Employee Purchases and Package Control
Employee Theft and Misconduct
Entrapment
Escort Policy and Procedure
Ethical Dilemmas and Conflicts of Interest
Evidence
Exception Reporting Software
Executive Protection
Expert Witnesses
Extortion
F
Fences and Fencing
Fire and Fire Prevention
Fitting Rooms and Their Control
Forms
Fraudulent Outsourcing and Invoicing
Fraudulent Refunds
G
Ghost Employees
Gift Card Fraud
Good Housekeeping as a Shrinkage Prevention Tool
Grab and Run
Grocery Loss Prevention
H
Highjacking Prevention
History of Private Security
“Holds¿/ Hold Procedures
Hotlines: The Modern Employee Hotline: Incident Report Management From A to Z
I
Incident Reporting: Electronic
International Foundation for Protection Officers (IFPO)
Integrity Testing of Sales Associates
Integrity Tests
Interactive Video Training
International Association of Professional Security Consultants
Inter-Store and Other Transfers
Interviews and Interrogations: The Process of Interviewing and Interrogation
Investigations
J
Jewelry (Fine)
Juveniles
K
Key Control
Kleptomania
Known Loss Reports
L
Labor Disputes: Managing Them
Labor Disputes: Some Considerations
Law Enforcement Officers as LP Agents
Law Enforcement Retail Partnership Network
Legal Cases by Subject Matter (Case Law)
Legal Considerations
Liaison with Law Enforcement
Lighting: Outside
Lockers
Loss Prevention as a Concept
Loss Prevention Manuals: Content & Preparation
Lost or Unaccompanied Children
M
Malls and Shopping Centers
Manuals for Security/LP: Protection of Contents
Membership Stores
Merchandise Inventory
Miranda Rights
Mission Statement
Security Department Function
N
Negligence in the Employment of LP Personnel
Night Depositories
“No Touch¿ Policy
O
“Oh Shit Syndrome¿
On-the-Job Training (OJT)
Organized Retail Theft
P
Parking Lot Crimes and Other Problems
Performance and Development Review Process
Polygraph
Post Orders
Pre-Employment Screening
Premises and Personal Injury Liability
Preteen and Teenage Shoplifting
Preventing Theft of Merchandise by “Customers¿
Product Tampering:—An Historical Perspective
Product Tampering and Contamination
Proprietary Information
Prosecution vs. Release
Public Restrooms
Q
Quick Change Artists
Quotas and Goals
R
Report Writing
Requests by Shoplifting Detainees
Restaurants in Stores
Retail Fraud
Retail Merchandising in Casinos
RFID—Informed Consent: Ethical Considerations of RFID*
Riots
Robbery: Prevention Checklists and Questionnaire
Roof Security
S
Security and Emergency Communications
Security Mirrors
Security Surveys
Security Technology and the Retail Industry: A Glimpse into the Future of Loss Prevention
Selected Security-Related Organizations
Selecting and Hiring Loss Prevention Personnel
Sell More, Lose Less: Understanding the Behavior of Shoppers and Thieves
Sex Crimes in the Retail Environment
Shoplifter Diversion: Don’t Just Stop Shoplifters—Get Them to Stop Shoplifting
Shoplifter Profiling: A Retail Loss Prevention Tool
Shoplifting
Shoplifting, Definition
Shoplifting and Organized Retail Theft
Shortage Awareness Programs
Shrinkage Reduction: A Plan that Actually Reduces Shrink
Small Claims Court
Special Police Powers for Security Officers: Issues for Consideration
Stockrooms and Other Back-of-the-Store Areas
Subliminal Messaging
Subpoenas
Sudden in Custody Death
Supply Chain Security Overview for Retailing
Surveillance
T
Standards of Conduct
Standards of Conduct
Threat Assessment and Management: An Integrative Approach
Ticket Switching
Till Taps
Time Card Violations and Time Falsification
Training
Trash
Trespass
U
Use of Off-Duty Police Officers in Loss Prevention
Use of Private Investigators by Retailers
V
Vandalism
Vendor Fraud, Badging, and Control
Vendor Relations
Video Surveillance: From CCTV to IP and Beyond
Visitor Badging and Control
VSOs vs. Plainclothes
W
Weapons
Why Do Our Employees Steal?
Window Smashing
Winning the Battle Through Pre-Employment Screening for Loss Prevention Professionals: Ten Critical Things You Need to Know
Witnesses and Their Reports
Women and Minorities in Retail Security Today
Women in Loss Prevention
Working to Stop Robbery—A Grocery Store Perspective
World’s Largest Retail Trade Association: The National Retail Federation’s Role in Retail Loss Prevention
Workplace Violence: Zero Tolerance is Not Enough
Definitions
Index
