Dedication
About the Authors
Key Changes for This Edition
Preface
Acknowledgments
Chapter 1. The Role of an IT Manager
1.1 Just What Does an IT Manager Do?
1.2 Managers in General
1.3 The Strategic Value of the IT Department
1.4 Developing an IT Strategy
1.5 Leadership versus Management
1.6 Starting Your New Job
1.7 The First 100 Days
1.8 Two IT Departments—What Happens If Your Company Merges with Another?
1.9 Further References
Chapter 2. Managing Your IT Team
2.1 Keeping Employees Focused
2.2 Employee Training
2.3 Employee Performance
2.4 Generational Issues at Work
2.5 Further References
Chapter 3. Staffing Your IT Team
3.1 Why IT Managers Need to Deal with Hiring People
3.2 Write a Position Description
3.3 Recruiters
3.4 Selecting Candidates
3.5 Further References
Chapter 4. Project Management
4.1 Projects and Project Management: A Quick Overview
4.2 Phase One: Scope the Project
4.3 Phase Two: Develop a Project Plan
4.4 Phase Three: Launch the Project
4.5 Phase Four: Track the Project’s Progress
4.6 Phase Five: Close Out the Project
4.7 Decision-Making Techniques
4.8 What to Do If/When the Project Gets Off Track
4.9 Useful Project Management Techniques
4.10 Funding Projects
4.11 Multiple Projects: How to Juggle Them Well
4.12 Dealing with Non-IT Departments on a Project
4.13 Further References
Chapter 5. Software, Operating Systems, and Enterprise Applications
5.1 Types of Software
5.2 Operating Systems
5.3 Open Source
5.4 Managing Software
5.5 Cloud Computing
5.6 Enterprise Applications
5.7 Enterprise Resource Planning (ERP)
5.8 Further References
Chapter 6. Managing the Money
6.1 The Budgeting Process
6.2 The Difference between Capital Expenditures and Operating Expense Items
6.3 Lease Versus Buy: Which One is Better?
6.4 Other Budgeting Factors to Consider
6.5 Managing Vendors
6.6 Managing the Money during Difficult Times
6.7 Outsourcing and Offshoring
6.8 Further References
Chapter 7. Getting Started with the Technical Environment
7.1 The Technical Environment
7.2 Understanding the User Environment
7.3 TCO and Asset Management: What Are They?
7.4 Standards
7.5 Technology Refreshing
7.6 Further References
Chapter 8. Security and Compliance
8.1 How We Got Here
8.2 Managing Security
8.3 Security Solutions and Technologies
8.4 Types of Threats
8.5 Compliance and IT
8.6 The Rules
8.7 How to Comply with the Rules
8.8 Hidden Benefits of Compliance
8.9 Methodologies and Frameworks
8.10 It's Not Just Regulatory Compliance
8.11 Further References
Chapter 9. Disaster Recovery
9.1 Defining the Scope
9.2 Creating a Disaster Recovery Plan
9.3 A Word about Incident Response, Business Continuity, and Disaster Recovery
9.4 The Hidden Benefits of Good Disaster Recovery Planning
9.5 Further References
Chapter 10. Working with Users
10.1 Relationships with Users
10.2 The Consumerization of IT
10.3 When Your Users Are Part of a Mobile Work Force
10.4 The Help Desk
10.5 Service Level Agreements
10.6 Further References
Chapter 11. Connectivity
11.1 Get in Front of the Curve
11.2 The Power of All These Connections
11.3 How Does This Affect You as IT Manager?
11.4 Further References
Glossary
Index
