Preface-How To Use This Book-Targeted Readers1. Introduction -User Centered Design -A Variety of Requirements-Getting Stakeholder Buy-In for Your Activity-The Methods2. Before You Choose an Activity: Learning About Your Product and Users-Learn About Your Product -Learn About Your User-Suggested Resources for Additional Reading-Putting It All Together-Case Study, Competitive Intelligence: Mining Design Concepts from Business School Libraries-Case Study, Personas: A Case Study by Microsoft Corporation 3. Legal & Ethical Considerations -Ethical Considerations -Legal Considerations-Putting It All Together 4. Setting Up Facilities for Your User Requirements Activity-Introduction-Using Your Company's Existing Facilities -Rent a Marketing or Hotel Facility -Building a Permanent Facility-Putting It All Together-Case Study, Designing an Innovative, Cost-Effective Usability Lab 5. Preparing for Your User Requirements ActivityIntroduction-Creating a Proposal-Time of Day and Duration of Your Session-Recruiting Participants for Your Activity-Tracking Your Participants-Creating a Protocol-Pilot Your Activity-Putting It All Together-Case Study, Cultural Differences Affecting User Research Methods in China6. During Your User Requirements Activity -Welcoming Your Participants-Dealing With Late and Absent Participants-Warm-up Exercises-Inviting Observers-Think-aloud Protocol-Moderating Your Activity-Recording and Note Taking-Awkward Situations-Putting It All Together7. Interviews-Introduction-When Should You Conduct an Interview?-Preparing to Conduct an Interview-Conducting an Interview-Data Analysis and Interpretation-Communicating the Findings-Lessons Learned-Putting It All Together-Case Study, Preparing and Conducting On-Site Interviews8. Surveys-Introduction-Things to Be Aware of When Using a Survey-Creating and Distributing Your Survey-Data Analysis and Interpretation-Communicate the Findings-Lessons Learned-Case Study, Using Online Surveys to Quantify Usability Issues9. Wants and Needs Analysis-Introduction-When to Conduct a Wants and Needs Analysis-Things To Be Aware of When Conducting a Wants and Needs Analysis-Preparing for a Wants and Needs Analysis-Conducting a Wants and Needs Analysis-Data Analysis and Interpretation-Communicate the Findings-Modifications-Lessons Learned-Putting It All Together-Case Study, Understanding User's Healthcare Wants and Needs10. Card Sorting-Introduction-When to Conduct a Card Sort-Things To Be Aware of When Conducting a Card Sort-Group or Individual Card Sort?-Preparing to Conduct a Card Sort-Conducting a Card Sort-Data Analysis and Interpretation-Communicate the Findings-Modifications-Lessons Learned-Putting It All Together-Case Study, How Card Sorting Changed a Web Site Team's View of How the Web Site Should Be Organized11. Group Task Analysis-Introduction-Group Task Analysis-Preparing to Conduct a Group Task Analysis-Conducting a Group Task Analysis-Data Analysis and Interpretation-Communicate the Findings-Modifications-Lessons Learned-Putting It All Together-Case Study, Capturing Tak Information for How People Prepare and Conduct Online Meetings 12. Focus Groups-Introduction-When Is a Focus Group Appropriate?-Things To Be Aware of When Conducting a Focus Group-Preparing to Conduct a Focus Group-Conducting a Focus Group-Data Analysis and Interpretation-Communicate the Findings-Modifications-Lessons Learned-Case Study13. Field Studies-Introduction-When Should You Conduct Field Studies-Things To Be Aware of When Conducting Field Research-Different Field Study Methods to Choose From-Preparing for a Field Study-Conducting a Field Study-Data Analysis and Interpretation-Communicate the Findings-Lessons Learned-Putting It All Together-Case Study, Understanding the Staples Delivery Experience14. Concluding Your Activity-Introduction-Prioritization of Findings-Presenting Your Findings-Reporting Your Findings-Ensuring the Incorporation of Your Results-Putting It All Together-Case Study, A User Requirements Case History: Calico Configuration Modeling Workbench Appendix A: Learn About UsabilityAppendix B: Vendors that Offer Training in Usability ActivitiesAppendix C: Vendors that Consult on Usability Lab Design, Sell or Rent Equipment, or Build LabsAppendix D: Vendors that Recruit Participants, Conduct Usability Activities for You, and/or Rent Facilities to YouAppendix E: Requirements for Creating a Participant Recruitment DatabaseAppendix F: Affinity DiagramAppendix G: Computerized Quantitative Analysis ToolsAppendix H: Report TemplateAppendix I: GlossaryAppendix J: References