ContributorsPart 1 ? Defining Usability Chapter 1 What Is Usability? Usability and Other Considerations Definition of Usability Example: Measuring the Usability of Icons Usability Trade-Offs Categories of Users and Individual User Differences End Notes Chapter 2 User Needs Analysis Introduction The Objectives of User Needs Analysis Setting Your Objectives Background Research Surveys Competitive Analysis Interviews and Focus Groups Informed Project Objectives Task Analysis What is Task Analysis? Task Analysis for Web Site Design Use Cases Hierarchical Task Analysis Techniques for Understanding Tasks A Hybrid Approach to Task Analysis Performance Improvements Human-Error-Tolerant Design Chapter 3 Card Sorting Introduction When Should You Conduct a Card Sort? Things to be Aware of When Conducting a Card Sort Group or Individual Card Sort? Preparing to Conduct a Card Sort Conducting a Card Sort Data Analysis and Interpretation Suggested Resources for Additional Reading Communicate the Findings Modifications Suggested Resources for Additional Reading Lessons Learned Pulling It All Together How Card Sorting Changed a Web Site Team’s View of How the Site Should be Planning and Preparing for the Card Sorting AcknowledgmentsPart 2 ? Generating Ideas Chapter 4 Brainstorming Introduction Chapter 5 Sketching: A Key to Good Design (Bill Buxton) The Question of Design We Are Not All Designers The Anatomy of Sketching From Thinking on to Acting on Chapter 6 Persona Conception and Gestation Setting the Scene: What’s Going on in Your Organization Now? What is Conception and Gestation for Personas? Persona Conception: Steps 1, 2, and 3 Persona Gestation: Steps 4, 5, and 6 How to Know You are Ready for Birth and Maturation Summary Chapter 7 Verify Prototype Assumptions and Requirements Introduction Prototyping Requirements are not Software Requirements Transformation of Assumptions to Requirements Requirements and the Big Picture Iteration 1: From Idea to First Visualization Iteration 2: From Quick Wireframe to Wireframe Iteration 3: From Wireframe to Storyboard Iteration 4: From Storyboard to Paper Prototype Iteration 5: From Paper Prototype to Coded Prototype Iteration 6: From Coded Prototype to Software Requirements SummaryPart 3 ? Designing Your Site Chapter 8 Designing for the Web Introduction The Lovely Rooms Hotel Booking Service Design Principles for Web Sites Designing Web Sites Designing Home Pages and Interior Pages Design Issues for Web Pages Writing the Content of Web Pages SummaryPart 4 ? Evaluation, Analysis Chapter 9 Final Preparations for the Evaluation Introduction Roles for Evaluators Creating an Evaluation Script Forms to Use When Asking for Permission to Record The Pilot Test Summary Chapter 10 Usability Tests Usability Tests When to Test Conducting The Interview How to Analyze it Chapter 11 Analysis and Interpretation of User Observation Evaluation Data Introduction: How to Analyze and Interpret Data from Your Evaluation Collating the Data Summarizing the Data Reviewing the Data to Identify Usability Problems Working with Quantitative Data Working with Qualitative Data Interpretation of User-Observation Data Writing the Evaluation Report Summary Chapter 12 Inspections of the User Interface Introduction Creating the Evaluation Plan for Heuristic Inspection Conducting a Heuristic Inspection Analysis of Heuristic Inspection Data Interpretation of Heuristic Inspection Data Benefits and Limitations of Heuristic Evaluations Variations of Usability Inspection SummaryReferencesIndex