Moderating Usability Tests,
Edition 1
Principles and Practices for Interacting
By Joseph S. Dumas and Beth A. Loring
Publication Date:
29 Feb 2008
Description
Moderating Usability Tests provides insight and guidance for usability testing. To a large extent, successful usability testing depends on the skills of the person facilitating the test. However, most usability specialists still learn how to conduct tests through an apprentice system with little formal training.
This book is the resource for new and experienced moderators to learn about the rules and practices for interacting. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices – both practical and ethical – for moderating successful usability tests. The videos are available from the publisher's companion web site.
Key Features
- Presents the ten “golden rules¿ that maximize every session’s value
- Offers targeted advice on how to maintain objectivity
- Discusses the ethical considerations that apply in all usability testing
- Explains how to reduce the stress that participants often feel
- Considers the special requirements of remote usability testing
- Demonstrates good and bad moderating techniques with laboratory videos accessible from the publisher’s companion web site
About the author
By Joseph S. Dumas, User Experience Consultant and Beth A. Loring
Table of Contents
CHAPTER 1 Introduction
1.1 Why This Book?
1.2 What Is Usability Testing?
1.3 The Importance of Moderating Skills
1.4 The Golden Rules of Moderating
1.5 Cultural Points of View
1.6 About the Sidebars in This Book
1.7 About the Videos that Accompany This Book
1.8 About the Companion Web Site
CHAPTER 2 Getting started as a test moderator
2.1 What Makes a Great Moderator?
2.2 Roles of a Moderator
2.3 Testing Locations
2.4 Test Preparation
2.5 Jump-Starting Your Moderating Skills
CHAPTER 3 Golden rules 1 through 5
3.1 Rule 1: Decide How to Interact Based on the Purpose of the Test
3.2 Rule 2: Protect Participants’ Rights
3.3 Rule 3: Remember Your Responsibility to Future Users
3.4 Rule 4: Respect the Participants as Experts, but Remain
3.5 Rule 5: Be Professional, Which Includes Being Genuine
CHAPTER 4 Golden rules 6 through 10
4.1 Rule 6: Let the Participants Speak!
4.2 Rule 7: Remember That Your Intuition Can Hurt and Help You
4.3 Rule 8: Be Unbiased
4.4 Rule 9: Don’t Give Away Information Inadvertently
4.5 Rule 10: Watch Yourself to Keep Sharp
CHAPTER 5 Initial contacts
5.1 Recruiting
5.2 When Participants Arrive
5.3 The Pretest Briefing
5.4 Transitioning to the Tasks
CHAPTER 6 Interacting during the session
6.1 Interacting for a Reason
6.2 Keeping Them Talking
6.3 When and How to Probe
6.4 Providing Encouragement
6.5 Dealing with Failure
6.6 Providing Assistance
CHAPTER 7 Interacting during post-test activities
7.1 Maintaining Your Roles
7.2 Determining the Order of Activities
7.3 Clarifying Things That Occurred during the Test
7.4 Administering Ratings and Questionnaires
7.5 Asking Open-Ended Questions
7.6 Allowing Others to Interact with Participants
7.7 Final Activities
CHAPTER 8 Interacting in a remote test session
8.1 What Is Remote Testing?
8.2 Preparing for the Session
8.3 Interacting during the Session
CHAPTER 9 Moderator–participant arrangements
9.1 A Bit of History
9.2 Physical Arrangement
9.3 Beliefs about Arrangements
9.4 Choice of Arrangement
9.5 Considerations for the Practitioner
CHAPTER 10 Interacting with diverse populations
10.1 General Guidelines
10.2 People with Physical Disabilities
10.3 The Elderly
10.4 People Who Have Low Literacy Skills
10.5 Children and Teens
10.6 People From Other Cultures
CHAPTER 11 Integrating the videos
11.1 About the Videos
11.2 Content of the Videos
11.3 The Future of Usability Testing
1.1 Why This Book?
1.2 What Is Usability Testing?
1.3 The Importance of Moderating Skills
1.4 The Golden Rules of Moderating
1.5 Cultural Points of View
1.6 About the Sidebars in This Book
1.7 About the Videos that Accompany This Book
1.8 About the Companion Web Site
CHAPTER 2 Getting started as a test moderator
2.1 What Makes a Great Moderator?
2.2 Roles of a Moderator
2.3 Testing Locations
2.4 Test Preparation
2.5 Jump-Starting Your Moderating Skills
CHAPTER 3 Golden rules 1 through 5
3.1 Rule 1: Decide How to Interact Based on the Purpose of the Test
3.2 Rule 2: Protect Participants’ Rights
3.3 Rule 3: Remember Your Responsibility to Future Users
3.4 Rule 4: Respect the Participants as Experts, but Remain
3.5 Rule 5: Be Professional, Which Includes Being Genuine
CHAPTER 4 Golden rules 6 through 10
4.1 Rule 6: Let the Participants Speak!
4.2 Rule 7: Remember That Your Intuition Can Hurt and Help You
4.3 Rule 8: Be Unbiased
4.4 Rule 9: Don’t Give Away Information Inadvertently
4.5 Rule 10: Watch Yourself to Keep Sharp
CHAPTER 5 Initial contacts
5.1 Recruiting
5.2 When Participants Arrive
5.3 The Pretest Briefing
5.4 Transitioning to the Tasks
CHAPTER 6 Interacting during the session
6.1 Interacting for a Reason
6.2 Keeping Them Talking
6.3 When and How to Probe
6.4 Providing Encouragement
6.5 Dealing with Failure
6.6 Providing Assistance
CHAPTER 7 Interacting during post-test activities
7.1 Maintaining Your Roles
7.2 Determining the Order of Activities
7.3 Clarifying Things That Occurred during the Test
7.4 Administering Ratings and Questionnaires
7.5 Asking Open-Ended Questions
7.6 Allowing Others to Interact with Participants
7.7 Final Activities
CHAPTER 8 Interacting in a remote test session
8.1 What Is Remote Testing?
8.2 Preparing for the Session
8.3 Interacting during the Session
CHAPTER 9 Moderator–participant arrangements
9.1 A Bit of History
9.2 Physical Arrangement
9.3 Beliefs about Arrangements
9.4 Choice of Arrangement
9.5 Considerations for the Practitioner
CHAPTER 10 Interacting with diverse populations
10.1 General Guidelines
10.2 People with Physical Disabilities
10.3 The Elderly
10.4 People Who Have Low Literacy Skills
10.5 Children and Teens
10.6 People From Other Cultures
CHAPTER 11 Integrating the videos
11.1 About the Videos
11.2 Content of the Videos
11.3 The Future of Usability Testing
Book details
ISBN:
9780123739339
Page Count: 208
Retail Price
:
£37.99
* Prioritizing Usability, Nielsen and Horanger, 2006, New Riders Press, $50, 432 pp, 0321350316. Bookscan: 7,040
* Designing Interfaces, Tidwell, 2005, O'Reilly Media, $49.95, 330 pp, 0596008031. Bookscan: 10,214
* Don’t Make Me Think 2e, Krug, 2005, New Riders Press, $40,00, 216 pp, 0321344758. Bookscan: 33,856
* Designing Interfaces, Tidwell, 2005, O'Reilly Media, $49.95, 330 pp, 0596008031. Bookscan: 10,214
* Don’t Make Me Think 2e, Krug, 2005, New Riders Press, $40,00, 216 pp, 0321344758. Bookscan: 33,856
Instructor Resources
Access to teacher/student resources is available to registered users with approved inspection copies or confirmed adoptions. To review this material, please request an inspection copy.
Audience
Usability professionals and software and web design professionals who run usability studies and do user testing, including human factors engineers, usability practitioners/engineers, technical communication professionals, interaction designers, software developers, quality assurance people, and anyone else who needs to do this work.
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